Warranty Policy

StoneX Splitter Warranty

1-Year Limited Warranty

StoneX Splitter products are covered by a 1-year limited warranty against defects in materials and workmanship from the date of purchase.

What's Covered

  • Manufacturing defects in materials
  • Defects in workmanship
  • Structural failures under normal use
  • Component malfunctions due to manufacturing defects (see component-specific coverage below)

What's NOT Covered

  • Normal wear and tear from regular use
  • Damage from misuse, abuse, or improper operation
  • Damage from unauthorized modifications or repairs
  • Damage from accidents, drops, or impacts
  • Damage from improper storage or weather exposure
  • Consumable parts including carbide teeth (normal wear) and metal spring
  • Commercial rental use
  • Damage caused by using non-ENERPAC brand hydraulic fluid (voids warranty)

Warranty Coverage by Component

Splitter Frame & Stands: 1-year warranty against manufacturing defects that render the product unusable. Does not cover weather damage—store indoors, never leave outside overnight.

Enerpac Pump: 1-year manufacturer warranty (covered directly by Enerpac). Warranty is voided if non-Enerpac hydraulic fluid is used.

Enerpac Cylinder: Covered under manufacturer warranty (contact Enerpac for specific terms).

Carbide Teeth: 1-year warranty against manufacturing defects. Normal wear from use is not covered (teeth are double-sided, resharpenable, and designed to last for years with proper care).

Metal Springs: Not covered under warranty (consumable wear item with typical 6–12 month lifespan).

Note: Warranty does not cover damage from improper storage, weather exposure, or normal wear and tear.

CRITICAL: Hydraulic Fluid Requirements

DO NOT use any hydraulic fluid other than ENERPAC brand fluid in the hydraulic pump.

Using non-ENERPAC hydraulic fluid will void the warranty on both the pump and hydraulic cylinder. Only ENERPAC brand hydraulic fluid is approved for use with this equipment.

Storage Requirements

Important: Store your StoneX Splitter and stands indoors. Never leave equipment outside overnight. Weather damage is not covered under warranty.

How to File a Warranty Claim

  1. Contact us via email or phone with your order number and description of the issue
  2. Provide photos or video showing the defect or malfunction
  3. Proof of purchase required (order confirmation or receipt)
  4. Our team will review your claim within 2-3 business days

Warranty Remedies

All sales are final. If your warranty claim is approved, we will, at our discretion:

  • Repair the defective product
  • Replace the defective product or component

No refunds will be issued. Warranty coverage is limited to repair or replacement only.

Return Shipping

For approved warranty claims, we will provide a prepaid return shipping label. Customers are responsible for return shipping costs for claims that are not approved under warranty.

Contact Information

For warranty claims or questions:

  • Email: info@stonex-splitter.com
  • Business Hours: Monday-Friday, 8 AM - 5 PM MST

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

PROUDLY MADE IN MONTANA, USA

StoneX Splitter is a family-owned company based near Glacier National Park, founded by a mason with over 20 years in the trade.

THE STONEX SPLITTER STONE VENEER CUTTING TOOL WAS BUILT FROM A NEED.

If you've been a mason for a while, you remember the Mighty C. We used it daily until Montana Rockworks stopped production and parts became unavailable.

The Mighty C was a workhorse in its day—some masons still use them, sharpening the teeth to keep them running—but they're slower and at 110 lbs, very heavy. We needed a tool that was faster, lighter, and built for the pace of today's work.

AS MASONS WHO LIVED THIS PROBLEM EVERY DAY, WE KNEW EXACTLY WHAT THE INDUSTRY NEEDED, SO WE BUILT IT.

We searched the market for a replacement tool that met our standards, and it didn't exist yet. The need was industry-wide, so we set out to build a tool that fit our criteria.

We wanted to use quality, USA-sourced materials and parts. After years of extensive field testing, refining the materials, and tweaking the design, we have our toughest model today. We regularly take feedback from masons and make improvements along the way.

BUILDING A SOLID PRODUCT MEANS LEARNING FROM MISTAKES—AND NOT REPEATING THEM

Our biggest mistake? Trying to cut costs with a cheap hydraulic pump from China. Those pumps would only last 6 months to a year—unacceptable for a tool built for daily use.

Two critical upgrades define the StoneX Splitter's longevity: the Enerpac Electric Hydraulic Pump and steel teeth with carbide inlay. The Enerpac pump is a significant portion of the tool's cost, but it's worth it. Our pumps, and our entire tool, are built to withstand daily, dirty use and abuse.

PROVEN, AND PATENTED

The time and energy invested in a patent is a long process. We received PATENT D1068426 in April 2025. Now, every day masons use the StoneX Splitter, they gain back their most valuable asset: TIME.

The creator of the Mighty C has been a supporter from day one. He now recommends the StoneX Splitter and uses it in his own production lines. From a need in Montana to job sites across the country—the StoneX Splitter is built by masons, for masons.

OLD vs NEW

We're always looking for ways to make the StoneX Splitter better.

The current model is our toughest yet. We got tired of constantly sharpening T-50 grade steel teeth, so we had carbide inlaid—and the upgrade made a huge difference.

Stone Splitter Carbide Steel VS T-50 Grade Steel
Stone Splitter Carbide Steel VS T-50 Grade Steel
back your skill

"The trade of masonry respects tradition. The market rewards speed and efficiency."

HOW QUICKLY DOES THE STONEX SPLITTER PAY FOR ITSELF?
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