ENERPAC RC104 Hydraulic Cylinder

Weight: 41 lb frame

Force Rating: 20,000 lbs

Blade Width: 3"

Frame Material: T-50 Grade Steel

Cylinder Type: ENERPAC RC104 Hydraulic Cylinder

Dimensions: 14 H X 14 L X 4 W at widest point

1-Year Limited Warranty

StoneX Splitter products are covered by a 1-year limited warranty against defects in materials and workmanship from the date of purchase.

What's Covered

• Manufacturing defects in materials
• Defects in workmanship
• Structural failures under normal use
• Component malfunctions due to manufacturing defects (see component-specific coverage below)

What's NOT Covered

• Normal wear and tear from regular use
• Damage from misuse, abuse, or improper operation
• Damage from unauthorized modifications or repairs
• Damage from accidents, drops, or impacts
• Damage from improper storage or weather exposure
• Consumable parts including carbide teeth (normal wear) and metal spring
• Commercial rental use
• Damage caused by using non-ENERPAC brand hydraulic fluid (voids warranty)

Warranty Coverage by Component

Splitter Frame & Stands: 1-year warranty against manufacturing defects that render the product unusable. Does not cover weather damage—store indoors, never leave outside overnight.

Enerpac Pump: 1-year manufacturer warranty (covered directly by Enerpac). Warranty is voided if non-Enerpac hydraulic fluid is used.

Enerpac Cylinder: Covered under manufacturer warranty (contact Enerpac for specific terms).

Carbide Teeth: 1-year warranty against manufacturing defects. Normal wear from use is not covered (teeth are double-sided, resharpenable, and designed to last for years with proper care).

Metal Springs: Not covered under warranty (consumable wear item with typical 6–12 month lifespan).

Note: Warranty does not cover damage from improper storage, weather exposure, or normal wear and tear.

CRITICAL: Hydraulic Fluid Requirements

DO NOT use any hydraulic fluid other than ENERPAC brand fluid in the hydraulic pump.

Using non-ENERPAC hydraulic fluid will void the warranty on both the pump and hydraulic cylinder. Only ENERPAC brand hydraulic fluid is approved for use with this equipment.

Storage Requirements

Important: Store your StoneX Splitter and stands indoors. Never leave equipment outside overnight. Weather damage is not covered under warranty.

How to File a Warranty Claim

1. Contact us via email or phone with your order number and description of the issue
2. Provide photos or video showing the defect or malfunction
3. Proof of purchase required (order confirmation or receipt)
4. Our team will review your claim within 2-3 business days

Warranty Remedies

All sales are final. If your warranty claim is approved, we will, at our discretion:

• Repair the defective product
• Replace the defective product or component

No refunds will be issued. Warranty coverage is limited to repair or replacement only.

Return Shipping

For approved warranty claims, we will provide a prepaid return shipping label. Customers are responsible for return shipping costs for claims that are not approved under warranty.

Contact Information

For warranty claims or questions:

• Email: info@stonex-splitter.com
• Business Hours: Monday-Friday, 8 AM - 5 PM MST

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.